We Are Contact Cloud
At ContactCloud, we specialize in delivering cutting-edge contact center solutions that drive efficiency, enhance customer satisfaction, and optimize operational performance. We are the one and only partner in the Americas that can offer Smartz contact center solutions with our expertise and a suite of comprehensive services, we empower businesses across diverse industries to achieve unparalleled success.
Stellar CX experiences and best practice industry consulting is our cup of tea!
With Smartz contact center solutions – you will find a very comprehensive feature robust solution with the lowest pricepoint in the industry.
Our Mission
At Contact Cloud, we are dedicated to providing professional services, best practice consulting and support maintenance with a commitment to fairness, delivery excellence, and competence. Our mission is to empower contact centers leaders with seamless solutions that optimize performance and enhance (CX) customer experiences. Through our unwavering dedication to highest quality customer experience, our relentless pursuit of delivery excellence, and our continuous investment in competence, we strive to exceed client expectations and build lasting partnerships. At Contact Cloud, we believe that by delivering exceptional service with integrity, we contribute to the success and growth of our clients and our community.
Your success is our success… We are We.
Our Services
Consulting
Contact Cloud resources have 100’s of years of contact center / business process & best practices experiences…
Profesional Services Delivery
Contact Cloud believes that the most successful projects & professional services delivery efforts include a combined…
Agent / Customer Satisfaction
In this space lies most companies success or failure. Agent & customer satisfaction are of the upmost importance to your business…
Industries We Serve
Banking & Financial Services
All banking & financial services are within our wheelhouse. Customer service, collections and all the stuff in between that allows you to run your business. We understand you intimately. Let us show you feature rich least cost contact center solutions with recommendations regarding industry best practices. Let us help you on all these journeys.
Health Care Services
Our experience lends us to the understanding that the healthcare industry is very complex. This also translates to…
Utilities & Telecommunications
Are you a utility or telecom provider that is finding itself in the middle of all the government scrutiny and controls that…
Products & Partners
Smartz Solutions
Position
Smart Solutions is our premier partner and one of the best contact center solutions available. Offering a robust contact center solution with many differentiators when compared to competitors for the price point.
Community WFM
Position
Community WFM is one of 3 WEM partners we have to choose from in the workforce engagement management solutions space. They are a smart and engaging provider that have created a robust WFM solution.
Five9
Position
Five9 is another trusted partner and a bit more well known in the USA than Smartz. They have a robust contact center solution offering as well with a few different and/or comparable solution offerings.
Calabrio
Position
Calabrio is also a trusted WEM partner. They are also a bit more well known in the USA. They also offer speech analytics and quality management products.
Playvox
Position
Playvox rounds out the 3 with very robust and through WEM feature sets for a very competitive price point.
Callbi
Position
Callbi is the speech analytics company we have chosen that has amazing capabilities in this space and their price point is unparalleled. Let us show you how speech analytics can help you improve your call delivery, quality remediation practices and outreach strategies.
Cyara
Position
Cyara is the permiere QA and testing company available today. Their services allow for simplistic to complex testing scenarios in the contact center arena. Load testing, hammer testing and technology capacity capabilities are all within their wheelhouse.
Contact Center Compliance
Position
Contact Center Compliance is the gold standard for adhering to the very complex world of customer outreach compliance. They have a 100% track record against law suites for non compliance when lists are scrubbed through their services.
Posh
Position
Posh has been leading the IVR and Chat assistant industry for a decade. Posh has been a visionary in this space. When Artificial Intelligence in an IVR or chat is needed Posh can answer.
Scoreboard Group
Position
Scoreboard Group is our go to partner for everything AI, machine learning & automation efforts. There expertise in this space is second to none and and always look forward to engaging them when there are contact center requirements in this space.
CyberSource
Position
CyberSource is the leading secure credit card payment solution. Integrated solutions allow for a secure and globally scalable payment solution where customers do not have to worry about PI and PCI compliance. CyberSource does all the hard work for you.
CallMiner
Position
CallMiner is the leader in the space of speech to text analysis with actionable AI enablement features to improve your companies procedures and manage your agents with much less effort.
Contact Us
To reach an expert Contact Cloud sales person by phone call:
1-229-358-7669
To contact us by E-Mail use:
Info@gocontactcloud.com
Submit a message using this form on the left