About Us
OUR STORY
In the bustling landscape of customer service solutions, there emerged a beacon of innovation and excellence – Contact Cloud. But like many great endeavors, its origins trace back to humble beginnings.
A few decades ago, David Vest embarked on a journey to redefine the landscape of business-to-business consulting and process solutions. David would go on to open a few businesses that would all be very successful. Under David Vest’s leadership, he would earn a stellar reputation for excellence and reliability, serving businesses across diverse industries with tailored solutions that transformed customer experiences.
In 2023, embracing the need for change, innovation and adaptability, David Vest and his team began down the road to create the Contact Cloud business. This business revolves around our primary contact center offering “Smartz Solutions” while also incorporating other key partnerships that augment and enhance contact centers with (NLP) natural language processing, machine learning, automated analytics decision making, (WEM) Work Engagement Management, (AI) Artificial Intelligence and outreach list compliance. We have built something very special indeed.
Under David Vest’s continued leadership as CEO and Founder, and with a team that has accumulated over a century of experience. Contact Cloud remains dedicated to empowering businesses with seamless contact center solutions that optimize performance and elevate agent / customer experiences. With a legacy of expertise, integrity, and customer satisfaction, Contact Cloud stands as a beacon of excellence in the ever-evolving world of contact centers.
Our Mission
At Contact Cloud, we are dedicated to providing professional services, best practice consulting and support maintenance with a commitment to fairness, delivery excellence, and competence. Our mission is to empower contact centers leaders with seamless solutions that optimize performance and enhance (CX) customer experiences. Through our unwavering dedication to highest quality customer experience, our relentless pursuit of delivery excellence, and our continuous investment in competence, we strive to exceed client expectations and build lasting partnerships. At Contact Cloud, we believe that by delivering exceptional service with integrity, we contribute to the success and growth of our clients and our community.
Your success is our success… We are We.
Dave Vest – CEO and Founder
Dave Vest is considered to be a pioneer and thought leader in the area of enterprise professional services and IT consulting. With over 30 years’ experience, Dave is a recognized and respected leader in the industry, having managed multi-million dollar global and national enterprise professional service organizations for CISCO, Digital Equipment, and Aspect Communications. Under his leadership, innovative strategies and business processes were created to support the variable requirements of a rapidly changing industry. The business systems shaped under his guidance produced consummate professional service teams that were extraordinarily responsive to customer needs. This resulted in remarkable business unit performance, and a loyal customer base.
David received his undergraduate training in math and computer science in 1977 from the University of Tennessee in Knoxville, TN. Dave also received Executive Leadership training at Harvard University in Cambridge, MA
Jim Needham – SVP Chief Customer Officer
Jim is a professional sales executive with experience in working with clients to drive revenue, customer experience and satisfaction while decreasing costs. He is a visionary with executive relationships across multiple industries. Significant experience in CRM, Interaction Management, contact center outsourcing/BPO, and Workforce Optimization sales and strategies. He has led some of the largest and most impactful CX implementations in verticals such as telecommunications, travel, hospitality and financial services.
His background includes Nuance Communications during its start-up period through its successful IPO, HP Enterprise Services, and Aspect Software.
In his spare time Jim likes to run and is a long distance cyclist. He is an avid reader and enjoys hunting.
Tony Kellerman -VP Customer Experience
Tony is a results-oriented professional with extensive experience and leadership related to operational, project and program management, hardware and software implementation.
He delivers a high level of customer satisfaction to his clients while assisting them in solving problems with the best solutions or processes available. Under his leadership his teams provide their clients the results they are looking for while helping them maintain costs and a continued partnership in resolving any future issues. He has worked in all the major verticals within the CX sector for most of his career.
Tony has proven track record of leading and overseeing PMO’s, Project teams, Support organizations, Customer Engagement and deployment teams throughout his career. He has lead originations a making major process changes in pre-sales, deployment and support to help them run more efficiently and effectively and to drive customer satisfaction while keeping costs down in the ever changing CX landscape.
He has over 34+ years of call center experience with Davox, Concerto Software, Aspect Software, Nice and Smartz Solutions. Tony is a certified Scrum Master along with PMP and ITIL certifications.
Neil Hammick – VP Customer Support Delivery
Neil is a seasoned professional who has devoted his entire career to the dynamic and complex realm of contact centers. Recognized as a leader and visionary, he brings a wealth of experience having served and consulted for numerous Fortune 50 companies. His expertise spans across diverse business verticals, including finance, healthcare, energy, government and telemarketing, setting him apart as an authority in the field.
With a remarkable track record, Neil successfully established a 30 million-dollar contact center business from the ground up within a mere 8.5 years. His achievements position him as one of the foremost experts globally in contact center solutions and operations. Proficient in Premises, CCaaS & hybrid solutions, Neil excels at navigating the technical and business complexities inherent in the industry.
Known for his ability to handle intricate complex situations with grace & understanding, Neil approaches each problem with a positive attitude and a smile on his face. His unique blend of technical acumen, business insight & his sense of humor makes him a go-to professional for solving even the most complex business issues. If you’re seeking a seasoned expert to guide your contact center strategy, Mr. Hammick is the ideal partner to navigate the intricacies of the ever-evolving contact center landscapes.
Sales and Pricing
Thank you for your interest in our company and what we have to offer. We have a reputation for extremely fair and above competitive pricing when considering the expertise & the white glove treatment we provide for our customers. We want to earn your business and that drives us to get “it” right the 1st time. Please reach out to us in any of the contact methods listed on this page. Our intent is to “WOW” you and we believe we will do exactly that!
Career Opportunities
If you are a contact center professional in any capacity we want to talk to you. Please submit your resume to:
Contact Us
To reach an expert Contact Cloud sales person by phone call:
1-229-358-7669
To contact us by E-Mail use:
Info@gocontactcloud.com
Submit a message using this form on the left