Services
Welcome To Contact Cloud’s Service Offerings
We want to thank you for exploring our company’s capabilities and believe after you have done your research you will realize that what sets us apart from some of the others in this space will be our experience, competency, caring and attention to your needs. We are contact center experts as well as business process experts. We can translate both to exceptional solutions. It is our pleasure to be a part of your team that will equate to an overall team effort allowing for the deliver & maintenance of complex technical and business process solutions. Partnering with Contact Cloud will show you that there will be no delineation between you and Contact Cloud resources. No back and forth, we will both be engaged to our shared success on all fronts of our relationship. We believe your success is our success. We realize you have options and will work hard to to enable you to realize our expertise, dedication to your success and our value add allowing you to understand we are the best in this space.
Consulting
Contact Cloud resources have 100’s of years of contact center / business process & best practices experience under our belts in all major business verticals. Let us help you innovate, discover, articulate & implement your truth, your success.
Professional Services Delivery
Contact Cloud believes that the most successful projects & professional services delivery efforts include a combined effort between pre-sales and proffesional services. This inclusion helps to flush out scope and requirements that are important to the Statement of Work (SOW). Translating to positive project delivery as well as better maintenance and support expectations.
Agent / Customer Satisfaction
In this space lies most companies success or failure. Agent & customer satisfaction are of the upmost importance to your business. We associate ourselves with solutions that understand this & have robust features to provide vehicles that facilitate Win / Win CX + EX = Superior TX experiences for all involved.
Managed Services
Let us show you what real gold standard contact center services should be defined as! We can assign you to a customer experience manager (CEM) and provide you with a monthly report card illustrating statistical information regarding projects in flight, an issues status matrix, as well as an executive summary.
Staff Augmentation
Do you have an immediate need for a resource that can facilitate developer, database, administrative, IVR or WFM type roles? We can help whether it be short term, long term or possibly a direct to hire situation. All are within our abilities. Please reach out to your sales executive or customer engagement manager for help or just open a request for an engagement in the “CONTACT US” area of this website.
Maintance & Support
Contact Cloud is proud to be able to offer exceptional support for contact center partners that we do business with and the customers we call our own. We feel exceptional support is pinnacle to the success of all involved. Expect white glove treatment and get it!
1st Call Resolution
Every wonder what 1st call resolution really means? Let us do a consultative analysis and translate this to an opportunity to improve your agent / customer / business relationship. It will ultimately translate to improved agent morale, improved customer satisfaction and increased cost saving for customer transfer resolutions.
Testing Service
We have the resources that understand all facets of contact center product testing. We also partner with other experts in this space to facilitate seamless QA & testing scenarios that represent a gold standard in the testing and QA arena. Let us help you with all your testing needs.
Customer Upgrades & Integrations or New Implimentations
Training
We are the guides. With some platforms we are certified to train you and with others we can guide you to certified trainers. We can absolutely train you to be amazing contact center experts. Reach out to your sales or customer experience manager or put in a request in “Contact US” and we will be in touch Lickedy Split!
Post Optimization
As this category describes, post project optimization is important. This process optimization exercise will help your administrative and reporting resources review their past implemented operations as well as improve and implement better practices to “fine tune” your investment and optimize all feature sets available to you that are pertinent. This engagement can be added to any project and is highly recommended. Please reach out to your sales executive or customer engagement manager for help or just open a request for an engagement in the “CONTACT US” area of this website.
KPI Reporting / Tuning & Creation
Solution Journey Mapping & Planning
We are experts in understand business journeys. We can stich technology and business process together to become an amazing outcome over time. Let our experts help you illustrate your vision with ours based on our experience and commitment to your success.
