Products & Partners
Products & Partners
Welcome to Contact Cloud’s Products & Partners page, we are a premiere partner, servicer & solution reseller for all contact center catagories that are listed on this page. We think it is important to disclose that all of our employees are contact center experts with more then 15 years experience in the contact center space with multi-faceted experience in business consulting, project – program management, professional services, service & support, speech analytics, managed services, product enhancements, quality, workforce managment & operations delivery management within all the major business verticals. We are “Enabled, Empowered and Encouraged” (3E’s) by our partners to deliver, sell and service their products. Lets talk & let us show you why Contact Cloud derserves your business!
Contact Center Solutions
Smartz Solutions is our premier partner and one of the best contact center solutions available. Offering a robust contact center offering with many solution differentiators when comparied to competitors for the price point.
Five9 is another trusted partner and a bit more well known in the USA than Smartz. They have a robust contact center solution offering as well with a few different and/or comparable solution offerings.
Workforce Management & Engagement Services
Community WFM is one of 3 WEM partners we have to choose from in the workforce engagement management solutions space. They are a smart and engaging provider that have created a robust WFM solution.
Calabrio is also a trusted WEM partner. They are also a bit more well known in the USA. They also offer speech analytics and quality management products.
Playvox rounds out the 3 with very robust and through WEM feature sets for a very competitive price point.
Speech Analytics
Callbi is the speech analytics company we have chosen that has amazing capabilities in this space and their price point is unparalleled. Let us show you how speech analytics can help you improve your call delivery, quality remediation practices and outreach strategies.
Quality and CCaaS Testing Services
Cyara is the permiere QA and testing company available today. Their services allow for simplistic to complex testing scenarios in the contact center arena. Load testing, hammer testing and technology capacity capabilities are all within their wheelhouse. We partner with them when you definitively need to know how well your solutions are performing and what the maximum load capabilities are.
Compliance
Contact Center Compliance is the gold standard for adhering to the very complex world of customer outreach compliance. They have a 100% track record against law suites for non compliance when lists are scrubbed through their services.
AI IVR & Chat
Posh has been leading the IVR and Chat assistant industry for a decade. Posh has been a visionary in this space. When Artificial Intelligence in an IVR or chat is needed Posh can answer. We use Posh solutions when more complicated and or conversational AI IVR solutions are needed to compliment core contact center solutions.
Core AI Consulting
Scoreboard Group is our go to partner for everything AI, machine learning & automation efforts. There expertise in this space is second to none and and always look forward to engaging them when there are contact center requirements in this space.
Secure Credit Card Payment
CyberSource is the leading secure credit card payment solution. Integrated solutions allow for a secure and globally scalable payment solution where customers do not have to worry about PI and PCI compliance. CyberSource does all the hard work for you.
QM Speech To Text Analysis
CallMiner is the leader in the space of speech to text analysis with actionable AI enablement features to improve your companies procedures and manage your agents with much less effort. They also have robust compliance redaction features and a lot more. When these features are needed in a contact center implementation we lean heavily on CallMiner.